Finest Resorts FAQ’s
At Finest Playa Mujeres building unique and memorable experiences are our specialty.
In a pristine tropical landscape nestled between the Caribbean Sea and a wildlife preserve comes the newest modern all-inclusive luxury resort in Cancun.
How far is the hotel from Cancun’s airport? We are located in Playa Mujeres, 25 minutes north of Cancun’s International airport.
Does the property allow kids? Yes. Finest Playa Mujeres welcomes and accommodates guests of all ages, including couples, mid-size groups, and families.
How many rooms are available in the property? Finest Playa Mujeres features 450 finely appointed guest suites, the exclusive Excellence Club for adults 18+ to enjoy and the Finest Club for guests of all ages.
Who should I contact if I want a special request? If your arrival date is approaching, feel free to contact our Concierge partners at email@example.com. Our partners will happily assist you.
What kind of entertainment is available? Daily and night entertainment. Live shows, music, tastings and more.
What kind of facilities do you provide for babies and toddlers? At Finest Playa Mujeres
What kind of activities are available for Finest Kids? At Finest Playa Mujeres you will find all-day activities for all ages–from toddlers to tweens to teens.
Our facilities are segmented by ages:
The Mini Club welcomes 0-2 years old, accompanied only by their parents or supervised by an adult.
3-6 years old; Registration is obligatory. Parents’ supervision nonmandatory.
Maxi Club 7 – 11 years old; Registration is required. Parents’ supervision nonmandatory.
Teens Club 12 – 15 years old; Registration is required.
Does the resort provide Babysitting service? Yes, this is for an additional fee of 20 USD per hour per kid and you can arrange it with our Front Desk partners.
If you want to have a romantic dinner? Our Imagine Lounge, Special DayCare Lounge by the Lobby, will allow you to enjoy alone time for breakfast and dinner with the comfort that children will be fully attended by our professional staff. (Video games, board games, movies, books, etc. available) 3+ years old; Registration is required.
As for private dinner on the beach*, please contact our Concierge partners to arrange your appointment. *Additional charges may apply.
What kind of transportation services are provided? You can arrange your private service or taxi thru our Seasons Tours partners. Please contact them for more information at firstname.lastname@example.org
Does my reservation include transportation? The suites that have the transportation included are our Imperial Suite With Pool, Imperial Suite Two-Story Rooftop Terrace With Plunge Pool. If you want to arrange your transfer, feel free to contact our partners from Seasons Tours.
How can I make my air conditioning work? Please verify that the main door and terrace are completely closed. The aircon is connected to both doors and will not work if one of them is open.
Is smoking permitted in my room? Only in your balcony.
Is Wi-Fi included? Yes. This service is available in your suite and throughout the hotel. You also have free calls to USA & Canada.
What are the alcohol bottles included in-room stock? To get a detailed list of the premium liquor available, we kindly recommend contacting Concierge at email@example.com
Who can I contact if I want to swap the bottles in my room? Our concierge partners will be very pleased to assist you with any special request.
How many times is the mini-bar re-stocked during my stay? Your mini-bar will be re-stocked daily.
What is the suite service schedule? It is available 24 hours. You will find a menu in your suite.
What is the Voltage of electric outlets in my room? You will find electric USA standard one outlets, 110 volts.
What is the pool schedule? The pools are open from 7:00 am to 8:00 pm
What kind of aquatic sports are included in my reservation? Finest Playa Mujeres offers a wide variety of beach, land and water activities throughout each day, including kayaks, snorkeling gear, sailing, windsurfing, paddle board, deep-sea fishing*, private yacht excursions*, introductory scuba lessons, scuba diving with instruction*, aerobics & water aerobics, and water polo. *May apply an extra cost so as motorized activities.
What kind of fitness activities can I enjoy during my stay? At Finest Playa Mujeres you will find a range of workout classes such as Cardio, Boxing, Pilates, Fitball, Aqua Fitness, Circuit Training, Yoga, Meditation & Breathing Aromatherapy. Our Fitness Center hours are from 6 am to 8 pm.
Can you exchange money in the hotel? Yes, please visit the front desk.
Are there any promos available? You can find all our Special Offers here: http://bit.ly/Misc_SpecialOffersFPM
Is it OK to use the water from the tap? The tap water on your suite is purified, but we recommend drinking bottled water only. All the water served in the restaurants and bars has been purified and treated to ensure the highest quality standards.
When is the turndown service time? Our housekeeping staff will attend your suite daily. An additional turndown service is offered at nights. If you wish your suite to be cleaned at a specific time please dial “0”.
What are the Restaurants available? Finest Playa Mujeres offers 12 irresistible all-inclusive international dining options, plus one beach snack grill and one Sports Bar with snacks. And with 16 different bars throughout the resort, refreshment is always at your fingertips.
The Market Kitchen- Specialized in flavors from all around the world. A culinary experience ranging from the traditional to the exotic.
Duke’s Lobster & Seafood – Breakfast or lunch with specialties ceviche, rice, and salads a la carte. Dinner with seafood and lobster prepared to taste.
Insimie Trattoria-Authentic Mediterranean flavors of Tuscan antipasti selections, salads, homemade pasta and baked specialties.
Bistro- Relax with a wide variety of healthy menus for breakfast, lunch, and dinner overlooking the beautiful grounds. Exclusive for Finest and Excellence Club members (18+).
Las Dunas Beach House- Located on the Beach, enjoy salads Wood-fire pizzas and grilled dishes.
Brass- Á la carte menu of cut prime steaks, abundant quality salads, homemade pasta and topped with an extensive international wine list.
Tinto & Tapas- A variety of traditional cuisine prepared in homes and Spanish restaurants.
Lizo- Include international dishes as well as authentic Mexican and Tex-Mex specialties.
Shoji- Authentic oriental flavors prepared conventional techniques from Vietnam and Thailand to Japan and China.
Le Petit Plaisir- This French cuisine is inspired by the seasons and accompanied by world class wines in a classic setting.
Surf & Turf- The perfect combination between sea and land with our dishes designed especially for you with a gourmet touch it deserves.
La Cocinita Food Truck- The ideal place to quickly satisfy that craving of hamburgers, hot dogs, french fries, tacos, nachos at lunch or at dinner.
As for our Bar & Lounges, in our 16 bars and lounges at Finest Playa Mujeres, you will find top mixologists that will know how to whip up your favorite drink. All premium wine, beer, spirits and non-alcoholic drinks are included in your Finest Playa Mujeres experience.
Aqua Bar I
Aqua Bar II
Piano Bar & Cigar Lounge
Teatro Spirits & More
Teatro Tequilas & Mezcales
Tropical Juice Bar
Excellence Club Lounge
Excellence Seaside Ba
Finest Club Lounge
Finest Seaside Lounge
Is there a dress code for dining? Yes, all dress codes can be found in your Finest Day delivered in your room daily or
Does the dress code apply also for kids? Yes, feel free to ask our partners for wardrobe advice.
Do I need reservations for any of the restaurants? There is no need to make any reservations as it is a first come first serve, however for the Hibachi grill you must reach our hostess at Shoji for your accommodation.
What kind of nightly entertainment can I find at Finest Playa Mujeres? Top performers grace our main stage and lounges every day of the week. Enjoy live music, professional shows and exhilarating theme nights such as Bollywood, White Party and Mexican Nights–from Mexican folklore to Madonna, a Michael Jackson tribute to thrilling magic and comedy performances.
Looking to celebrate your Anniversary or Honeymoon? The Honeymoon or Anniversary Package is complimentary with your stay at Finest Playa Mujeres. Guest must request it at the time of booking and will be required to present a copy of the wedding certificate during their check in. Anniversary Package will be valid 7 days before or 7 days after your anniversary date. The Honeymoon Package: Valid for 3 months after your wedding date.
Who to contact if you want to marry at Finest Playa Mujeres? It will be a pleasure to make your dream come true. Please contact our partners at firstname.lastname@example.org for detailed assistance.
Is there a way to arrange a romantic dinner at the beach during my stay? Yes. For information about the menu and availability, please contact Concierge in the lobby.
Can children attend a wedding? Yes, Finest Playa Mujeres is a contemporary resort and the only all-inclusive luxury family friendly resort in greater Cancun.
ONE Spa honors the universality that binds all diversity. ONE Spa offers you nurturing therapies from far corners of the world and the expertise of healing hands that channel the body’s energy for balance and wellness.
What are the treatments available in the Spa? We have a treatment made just for you. Feel free to look at our menu and choose the one you like the most!
Can my kid enjoy a day at the spa too? Yes, we have treatments designed for all ages including a special menu just for families and kids. More details here:
Can I book a spa service prior my arrival? Yes, please contact our Spa partners at email@example.com or feel free to book online and save 15% discount on regular prices. http://bit.ly/ONESpaReservations. Our partners will happily assist you.
For reservations, feel free to contact our partners on out toll-free numbers:
US +1 866 540 25 85
CA +1 866 451 15 92
UK +0 800 051 6244
MX +01 800 966 36 70
or via email firstname.lastname@example.org